:root{
  --blue:#0f4c81;
  --blue2:#1f77b4;
  --bg:#f4f7fb;
  --card:#fff;
  --ink:#172033;
  --muted:#6f7b8e;
  --line:#e1e7ef;
  --green:#11875d;
  --yellow:#b7791f;
  --red:#c0392b;
}

/* =====================================================
   BASE
===================================================== */

*{
  box-sizing:border-box;
}

html{
  scroll-behavior:smooth;
}

body{
  margin:0;
  font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,Arial,sans-serif;
  background:var(--bg);
  color:var(--ink);
}

a{
  color:inherit;
}

.view{
  display:block;
}

.view.hidden,
.hidden{
  display:none !important;
}

/* =====================================================
   HEADER
===================================================== */

.topbar{
  position:sticky;
  top:0;
  z-index:10;
  background:linear-gradient(135deg,var(--blue),var(--blue2));
  color:#fff;
  padding:16px 18px;
  display:flex;
  justify-content:space-between;
  gap:15px;
  align-items:center;
}

.topbar h1{
  margin:0;
  font-size:21px;
}

.topbar small{
  opacity:.85;
}

.top-actions{
  display:flex;
  gap:8px;
  flex-wrap:wrap;
}

.top-actions button,
.staff-head button{
  border:1px solid rgba(255,255,255,.25);
  background:rgba(255,255,255,.12);
  color:#fff;
  border-radius:11px;
  padding:9px 12px;
  font-weight:700;
  cursor:pointer;
  transition:.15s ease;
}

.top-actions button:hover,
.staff-head button:hover{
  background:rgba(255,255,255,.2);
}

/* =====================================================
   MAIN LAYOUT
===================================================== */

.shell{
  max-width:1080px;
  margin:0 auto;
  padding:18px;
}

.hero{
  background:linear-gradient(135deg,var(--blue),var(--blue2));
  color:#fff;
  border-radius:22px;
  padding:23px;
  margin-bottom:15px;
}

.hero h2{
  margin:0 0 8px;
}

.hero p{
  margin:0 0 12px;
  opacity:.9;
}

.emergency{
  background:rgba(255,255,255,.14);
  padding:11px 13px;
  border-radius:12px;
  line-height:1.55;
}

.emergency a{
  font-weight:700;
}

/* =====================================================
   PANELS
===================================================== */

.panel,
.success-card{
  background:var(--card);
  border:1px solid var(--line);
  border-radius:18px;
  padding:18px;
  box-shadow:0 4px 18px rgba(23,32,51,.05);
}

.panel.narrow{
  max-width:520px;
  margin:35px auto;
}

.section-title{
  font-weight:800;
  margin:21px 0 10px;
  color:var(--blue);
  font-size:15px;
}

/* =====================================================
   FORM
===================================================== */

.grid2{
  display:grid;
  grid-template-columns:1fr 1fr;
  gap:12px;
}

label{
  display:block;
  font-size:13px;
  color:var(--muted);
  margin-bottom:12px;
}

input,
select,
textarea{
  width:100%;
  margin-top:5px;
  padding:12px 13px;
  border:1px solid #d6dde7;
  border-radius:11px;
  background:#fff;
  font:inherit;
  color:var(--ink);
}

input:focus,
select:focus,
textarea:focus{
  outline:none;
  border-color:#86b8dc;
  box-shadow:0 0 0 3px rgba(31,119,180,.1);
}

input:disabled,
select:disabled,
textarea:disabled{
  background:#f2f4f7;
  color:#9aa4b2;
  cursor:not-allowed;
}

textarea{
  resize:vertical;
}

.primary{
  width:100%;
  border:0;
  background:var(--blue);
  color:#fff;
  border-radius:13px;
  padding:14px;
  font-size:15px;
  font-weight:800;
  cursor:pointer;
  transition:.15s ease;
}

.primary:hover{
  background:#0c416e;
}

.note{
  font-size:12px;
  color:var(--muted);
  line-height:1.45;
}

.checkbox-line{
  display:flex;
  gap:9px;
  align-items:flex-start;
  color:var(--ink);
}

.checkbox-line input{
  width:auto;
  margin-top:2px;
}

.check-grid{
  display:flex;
  gap:18px;
  flex-wrap:wrap;
  margin-bottom:12px;
}

.check-grid label{
  color:var(--ink);
}

.check-grid input{
  width:auto;
}

/* =====================================================
   PROPERTY SEARCH / AUTOCOMPLETE
===================================================== */

.address-search-label{
  position:relative;
}

.address-suggestions{
  position:absolute;
  left:0;
  right:0;
  top:100%;
  margin-top:-7px;
  background:#fff;
  border:1px solid #d6dde7;
  border-radius:12px;
  box-shadow:0 10px 28px rgba(23,32,51,.14);
  overflow:hidden;
  z-index:30;
  max-height:260px;
  overflow-y:auto;
}

.address-suggestion{
  width:100%;
  border:0;
  border-bottom:1px solid #edf0f4;
  background:#fff;
  padding:12px 13px;
  text-align:left;
  cursor:pointer;
  display:flex;
  flex-direction:column;
  gap:3px;
  color:var(--ink);
  font:inherit;
}

.address-suggestion:last-child{
  border-bottom:0;
}

.address-suggestion:hover{
  background:#f4f8fc;
}

.address-suggestion b{
  color:var(--ink);
  font-size:14px;
}

.address-suggestion small{
  color:var(--muted);
  font-size:11px;
}

.address-suggestion.empty{
  cursor:default;
  color:var(--muted);
  line-height:1.45;
}

.address-suggestion.empty:hover{
  background:#fff;
}

.manual-address-option{
  margin-top:4px;
  margin-bottom:14px;
}

.manual-address-fields{
  background:#f7f9fc;
  border:1px solid var(--line);
  border-radius:14px;
  padding:14px;
  margin-bottom:16px;
}

/* =====================================================
   SUCCESS
===================================================== */

.success-card{
  max-width:580px;
  margin:50px auto;
  text-align:center;
}

.success-icon{
  width:68px;
  height:68px;
  border-radius:50%;
  background:#e4f6ee;
  color:var(--green);
  display:grid;
  place-items:center;
  font-size:36px;
  font-weight:900;
  margin:auto;
}

.ticket-number{
  font-size:25px;
  font-weight:900;
  color:var(--blue);
  margin:15px 0;
}

/* =====================================================
   STAFF HEADER
===================================================== */

.staff-head{
  display:flex;
  justify-content:space-between;
  align-items:center;
  gap:14px;
  background:linear-gradient(135deg,var(--blue),var(--blue2));
  color:#fff;
  border-radius:18px;
  padding:17px;
  margin-bottom:12px;
}

.staff-head h2{
  margin:0;
}

.property-code-detail{
  display:inline-block;
  background:rgba(255,255,255,.18);
  border:1px solid rgba(255,255,255,.3);
  color:#fff;
  border-radius:999px;
  padding:5px 10px;
  margin-bottom:8px;
  font-size:12px;
  font-weight:900;
  letter-spacing:.3px;
  text-transform:uppercase;
}

/* =====================================================
   DASHBOARD STATS
===================================================== */

.stats{
  display:grid;
  grid-template-columns:repeat(4,1fr);
  gap:10px;
  margin-bottom:12px;
}

.stats div{
  background:#fff;
  border:1px solid var(--line);
  border-radius:15px;
  padding:14px;
}

.stats span{
  display:block;
  color:var(--muted);
  font-size:12px;
}

.stats b{
  font-size:24px;
}

/* =====================================================
   FILTERS
===================================================== */

.filters{
  display:grid;
  grid-template-columns:2fr 1fr 1fr;
  gap:10px;
  margin-bottom:20px;
}

/* =====================================================
   PRIORITY GROUPS
===================================================== */

.ticket-group{
  margin-bottom:24px;
}

.ticket-group-header{
  display:flex;
  justify-content:space-between;
  align-items:center;
  padding:12px 15px;
  border-radius:14px;
  margin-bottom:10px;
  border:1px solid var(--line);
  background:#fff;
}

.ticket-group-header h2{
  margin:0;
  font-size:16px;
  font-weight:900;
}

.ticket-count{
  min-width:30px;
  height:30px;
  padding:0 8px;
  display:grid;
  place-items:center;
  border-radius:999px;
  background:#fff;
  border:1px solid rgba(0,0,0,.06);
  font-size:12px;
  font-weight:900;
}

.ticket-group-list{
  display:block;
}

.ticket-group-empty{
  background:#fff;
  border:1px dashed var(--line);
  border-radius:14px;
  padding:16px;
  color:var(--muted);
  font-size:13px;
}

.group-unclassified .ticket-group-header{
  background:#f0f2f5;
  color:#4d5a6d;
  border-color:#d9dee5;
}

.group-emergency .ticket-group-header{
  background:#fdeceb;
  color:var(--red);
  border-color:#f4c9c5;
}

.group-urgent .ticket-group-header{
  background:#fff2dc;
  color:var(--yellow);
  border-color:#f2d49b;
}

.group-normal .ticket-group-header{
  background:#eaf2fb;
  color:var(--blue);
  border-color:#bfd5ec;
}

.group-finished{
  margin-top:36px;
  opacity:.88;
}

.group-finished .ticket-group-header{
  background:#edf6f1;
  color:var(--green);
  border-color:#cce4d9;
}

.group-finished .ticket-card{
  opacity:.82;
}

/* =====================================================
   TICKET CARD
===================================================== */

.ticket-card{
  background:#fff;
  border:1px solid var(--line);
  border-radius:16px;
  padding:15px;
  margin-bottom:10px;
  display:grid;
  grid-template-columns:1fr auto;
  gap:14px;
  cursor:pointer;
  transition:.15s ease;
}

.ticket-card:hover{
  box-shadow:0 5px 18px rgba(23,32,51,.08);
  transform:translateY(-1px);
}

.ticket-card h3{
  margin:0 0 4px;
}

.ticket-card p{
  margin:3px 0;
  color:var(--muted);
  font-size:13px;
}

.ticket-meta{
  text-align:right;
}

.property-code-label{
  display:inline-block;
  margin-bottom:7px;
  padding:5px 9px;
  border-radius:999px;
  background:#172033;
  color:#fff;
  font-size:11px;
  font-weight:900;
  letter-spacing:.25px;
  text-transform:uppercase;
}

/* =====================================================
   BADGES
===================================================== */

.badge{
  display:inline-block;
  padding:4px 8px;
  border-radius:999px;
  font-size:11px;
  font-weight:800;
  margin-top:4px;
}

.badge.unclassified{
  background:#eef1f5;
  color:#596575;
}

.badge.normal{
  background:#eaf2fb;
  color:var(--blue);
}

.badge.urgent{
  background:#fff2dc;
  color:var(--yellow);
}

.badge.emergency{
  background:#fdeceb;
  color:var(--red);
}

.badge.status{
  background:#eef1f5;
  color:#4d5a6d;
}

/* =====================================================
   TICKET DETAIL
===================================================== */

.detail-grid{
  display:grid;
  grid-template-columns:repeat(4,1fr);
  gap:10px;
  margin:12px 0;
}

.detail-grid>div{
  background:#fff;
  border:1px solid var(--line);
  border-radius:14px;
  padding:13px;
}

.detail-grid span{
  display:block;
  font-size:11px;
  color:var(--muted);
  margin-bottom:5px;
}

.detail-section{
  background:#fff;
  border:1px solid var(--line);
  border-radius:16px;
  padding:16px;
  margin-bottom:12px;
}

.detail-section h3{
  margin-top:0;
}

/* =====================================================
   TIMELINE
===================================================== */

.timeline-item{
  border-left:3px solid var(--line);
  padding:4px 0 12px 13px;
  margin-left:5px;
}

.timeline-item.public{
  border-color:var(--blue);
}

.timeline-item.internal{
  border-color:#888;
}

.timeline-item small{
  color:var(--muted);
}

.timeline-label{
  display:inline-block;
  font-size:10px;
  font-weight:900;
  text-transform:uppercase;
  letter-spacing:.35px;
  border-radius:999px;
  padding:3px 7px;
  margin-bottom:5px;
}

.timeline-label.tenant-visible{
  background:#eaf3fb;
  color:var(--blue);
}

.timeline-label.staff-only{
  background:#eeeeef;
  color:#50555d;
}

/* =====================================================
   UPDATE BUTTONS
===================================================== */

.actions-row{
  display:grid;
  grid-template-columns:1fr 1fr;
  gap:10px;
}

.actions-row button{
  border:0;
  border-radius:12px;
  padding:12px;
  font-weight:800;
  cursor:pointer;
}

.update-help{
  background:#f7f9fc;
  border:1px solid var(--line);
  border-radius:12px;
  padding:11px 12px;
  color:var(--muted);
  font-size:12px;
  line-height:1.5;
}

.update-actions{
  margin-top:10px;
}

.action-card{
  min-height:64px;
  display:flex;
  align-items:center;
  justify-content:flex-start;
  gap:11px;
  text-align:left;
  border:2px solid transparent !important;
}

.action-card .action-icon{
  width:34px;
  height:34px;
  border-radius:10px;
  display:grid;
  place-items:center;
  flex:0 0 auto;
  font-size:17px;
}

.action-card span:last-child{
  display:flex;
  flex-direction:column;
  gap:2px;
}

.action-card small{
  font-size:11px;
  font-weight:700;
  opacity:.78;
}

.tenant-btn{
  background:#eaf3fb !important;
  color:var(--blue) !important;
  border-color:#bad6ed !important;
}

.tenant-btn .action-icon{
  background:#fff;
  color:var(--blue);
}

.internal-btn{
  background:#f0f1f3 !important;
  color:#343b46 !important;
  border-color:#d6d9dd !important;
}

.internal-btn .action-icon{
  background:#fff;
  color:#343b46;
}

/* =====================================================
   TOAST
===================================================== */

.toast{
  position:fixed;
  left:50%;
  bottom:25px;
  transform:translateX(-50%) translateY(20px);
  background:#172033;
  color:#fff;
  padding:11px 15px;
  border-radius:12px;
  opacity:0;
  transition:.2s;
  z-index:50;
}

.toast.show{
  opacity:1;
  transform:translateX(-50%) translateY(0);
}

/* =====================================================
   MOBILE
===================================================== */

@media(max-width:720px){

  .topbar{
    align-items:flex-start;
    flex-direction:column;
  }

  .grid2,
  .filters,
  .actions-row{
    grid-template-columns:1fr;
  }

  .stats{
    grid-template-columns:1fr 1fr;
  }

  .detail-grid{
    grid-template-columns:1fr 1fr;
  }

  .shell{
    padding:10px;
  }

  .ticket-card{
    grid-template-columns:1fr;
  }

  .ticket-meta{
    text-align:left;
  }

  .ticket-group-header{
    padding:11px 12px;
  }

  .ticket-group-header h2{
    font-size:15px;
  }

  .address-suggestions{
    position:static;
    margin-top:6px;
    max-height:220px;
  }

  .property-code-detail{
    margin-bottom:7px;
  }
}